Privacy Policy for Users (Feedback Filers)
Effective Date: August 20th, 2024
1. Introduction Welcome to Whisper2Owner. This Privacy Policy explains how we collect, use, and protect the personal information of users who choose to file complaints through our platform. Your privacy is important to us, and we are committed to protecting it.
2. Information We Collect
Complaint/Feedback Details: We collect the details of your feedback, which is required to process your feedback.
Optional Personal Information: You may choose to provide your name and contact email when submitting a complaint. This information is not mandatory and is used only to enhance the service provided, such as facilitating direct responses from business owners.
3. How We Use Your Information
To forward your complaint and any optionally provided personal information directly to the relevant business owner for resolution.
To improve our services and enhance user experience.
4. Sharing of Your Information
Business Owners: Your complaint and any provided personal details are shared with the business owner to whom the complaint is directed.
Service Providers: Information may be processed by technology providers like Google Cloud and Firebase, which help manage our data securely.
5. Data Security We implement appropriate security measures to protect against unauthorized access to or alteration of your personal data.
6. Changes to This Privacy Policy We may update this policy from time to time. You are advised to review this policy periodically for any changes.
7. Contact Us If you have questions about this privacy policy, please contact us at support@whisper2owner.com.
Privacy Policy for Business Owners
Effective Date: Aug 20th, 2024
1. Introduction Welcome to Whisper2Owner. This Privacy Policy governs the collection, use, and protection of personal information provided by business owners who use our services.
2. Information You Provide
Business Information: Includes business name, contact details, and operational information collected during the onboarding process.
Feedback Received: Information related to customer complaints directed at your business.
3. How We Use Your Information
To create and manage your business profile on our platform.
To send you detailed reports generated by our AI agent, analyzing customer feedback to provide actionable insights.
4. Sharing of Your Information
Users: While individual user complaints and optionally provided contact details are forwarded to you, no further sharing of user data occurs without user consent.
Service Providers: We use services like Squarespace, Firebase, and Google Cloud to manage and secure our platform data.
5. Data Security We take the security of your data seriously and implement industry-standard measures to protect your information.
6. Changes to This Privacy Policy We reserve the right to modify this policy at any time. Continued use of our services after such changes constitutes agreement to our revised policy.
7. Contact Us For any queries regarding this privacy policy or our services, please contact us at support@whisper2owner.com.